Gamifying Risk Management: Identifying and Neutralizing CBRNE Threats in the Mail Stream
The Problem: The GSA needed an effective, asynchronous training solution to equip agency mail center personnel with the skills to detect and respond to dangerous CBRNE (Chemical, Biological, Radiological, Nuclear, and Explosive) threats in the mail stream.
The Solution: An interactive simulation incorporating storytelling and gamification principles that could present randomized, decision-branching scenarios where learners must identify various CBRNE threats and apply the correct countermeasures to neutralize them.
The Outcome: Built using Storyline 360 and AI avatars, Postal Quest is an engaging, asynchronous online simulation that improves government personnel's ability to quickly identify CBRNE threats and follow the appropriate protocols from the governing security guide. Players are taken through five randomized scenarios where they identify the threat and choose the right countermeasures.
Players click "Start Game" to begin.
GAME USER INTERFACE
Postal Quest was built using Storyline 360, JavaScript, and AI. The interface was designed to be accessible. Keyboard arrows can be used in place of a mouse or through a touchscreen interface.
Game Navigation UI
INTERACTIVE GAME PLAY
Players interact with CBRNE screening equipment for a hands-on experience in navigating and mitigating threats in the mail stream.
Players interact with X-ray machine by pressing the button to start the X-ray scan.
X-ray scans package and the result of the contents is displayed in the screen.
Players use an R&N scanner to detect sources of radiation threats
Results are displayed on the scanner and they click to interpret the result.
Players are instructed to open the package using a box cutter
and swab the contents for a PCR scan
Players use a handheld mass spectrometer to scan the package contents for chemicals or narcotics.
Animation of a bomb squad robot being deployed to contain an explosive package.
STORYTELLING AND INTERACTIVE BRANCHING DIALOG
Players are prompted to make decisions through out the scenario. Each scenario follows unique characters and their roles in mitigating threats along with players. This interactivity creates an immersive experience that implements discovery learning methodology.
Players begin with a back story before proceeding to scenarios.
Players are prompted after using screening equipment.
Players are prompted to make the next decision based on result of X-ray scan.
Players are prompted to make a decision for next steps after X-ray scan.
Interactive game play in action of an explosive threat scenario.